Arizona’s Unemployment Portal: A Maze of Glitches and Delays

In September 2025, the Arizona Department of Economic Security (DES) introduced a new self-service unemployment benefits system called CACTUS. Promising to streamline access to unemployment insurance services, this portal was meant to simplify applications, appeals, eligibility responses, and job search reporting for Arizonans. However, the reality has been starkly different.

A Portal Packed with Problems

Since its launch on September 7, 2025, users have reported a slew of issues, ranging from system glitches to erroneous processing that has left many without their much-needed benefits. The state’s assurances of an improved user experience quickly unraveled as claims were either not processed or incorrectly marked as paid despite recipients never receiving the funds.

Voices of the Afflicted

Numerous Arizonans have voiced their frustrations, sharing experiences of endless loops within the system, unresponsive customer service lines, and bureaucratic inefficiencies. One resident from Ahwatukee recounted being unable to receive payments for five consecutive weeks despite having all claims approved in the system—an issue he described as “typical government failure.” His story is echoed across social media platforms like Facebook and Reddit, where many others share similar tales of woe.

The Impact on Individuals

For individuals like Tolleson’s Sommers Bennett, these glitches have had tangible consequences. She has struggled to receive unemployment payments for weeks due to a known error that remains unresolved by the department, affecting her ability to make ends meet. Yuma resident Matt Gerhards also found himself trapped in an administrative loop with his claim being inexplicably reopened as if it were new—despite having an existing claim.

A Response from DES

When faced with these issues, both the governor and DES have not fully acknowledged the extent of the problems publicly. While a department spokesperson stated that over 60,000 claims had been filed in the first two benefit weeks post-launch and more than $13.3 million paid out, they did not address specific complaints from affected individuals.

A Community’s Call for Action

As Arizonans continue to struggle with the system, many are left questioning how long it will take before these critical issues are effectively addressed. The frustration is palpable in communities across the state, where residents have contributed significant tax dollars yet find themselves inadequately supported when they need help most.

Conclusion: A Call for Improvement

As Arizonans grapple with a new unemployment portal that has proven problematic from its inception, there is an urgent call for improvements and increased transparency. For those relying on these benefits to navigate difficult times, the stakes are high—highlighting the critical need for effective governmental services in meeting the needs of its citizens.

For more information and updates on this issue, you can follow discussions on KJZZ or visit KJZZ for in-depth reporting.