NZ Post Adjusts Delivery and Postal Services Amid Changing Usage Trends

In a significant development for New Zealand’s postal services, the Ministry of Business, Employment and Innovation (MBIE) has announced changes to NZ Post’s operational framework. This revision reflects the evolving needs and habits of New Zealanders regarding mail usage. Historically an essential service, the frequency of letter deliveries has dramatically decreased over the years, leading to a new era for postal services.

As revealed by MBIE on October 6, 2025, the average number of letters delivered weekly to New Zealand households has plummeted from over seven in 2013 to fewer than two today. This decline necessitates changes to ensure NZ Post’s sustainability and efficiency. Consequently, urban areas will experience a reduction from three days to just two delivery days per week. In rural regions, deliveries will be cut down from five to three days weekly.

Moreover, the deed revision permits NZ Post to close approximately 380 “service points” across the country. Despite this contraction in service reach, there is an assurance that rural retail locations will remain operational for at least another year to support communities reliant on these services. The changes aim to recalibrate the postal network to align with current usage patterns while maintaining essential services.

Gillian Dance, president of Auckland Grey Power, expressed concern over these adjustments. She highlighted the potential communication barriers faced by older individuals less acquainted with digital alternatives. “Older people who don’t use electronic devices rely heavily on mail for communication,” she noted. Recognizing this demographic’s reliance on traditional mail, Dance called attention to the need for increased support and upskilling in digital literacy among seniors.

James Hartley, an MBIE general manager, explained that these changes mirror current postal service utilization trends. “People are using the postal service less frequently; however, maintaining a network suited for higher volumes is no longer viable,” he stated. This strategic adjustment allows NZ Post to continue providing services that are financially sustainable in the long term.

NZ Post’s Chief Executive, David Walsh, reassured stakeholders about the continuity of mail as an integral part of their operations. “Mail remains at our core, and we will continue serving New Zealanders who choose to send letters,” he said. While the deed sets minimum service obligations, NZ Post retains flexibility in its operational decisions.

In line with these adjustments, NZ Post predicts a further decline in postal deliveries, estimating that by 2028, the average number of items per week delivered to addresses may drop below one. Despite these challenges, parcel services remain unaffected by the deed changes and will continue as usual.

These developments mark a pivotal shift in New Zealand’s postal landscape, balancing tradition with modern economic realities. As NZ Post navigates this transformation, it aims to maintain its legacy while adapting to the digital age’s demands.

Original Article Source: NZ Herald